What is Stackin’?
Stackin’ is a BFF for your money that makes it easy to up your money game. Just text with us to find ways to save, start investing and plan for your future.
What kind of texts will Stackin’ send me?
We’re not a one-trick pony so we’ll send you different types of messages, but don’t worry, they’ll all help you go from broke to ballin’! We send investing, saving and earning advice to make upping your money game fun and easy. Along with standard messages, you’ll also receive audio, video, chatbots and more!
Is Stackin’ free?
Yep! While signing up for Stackin’s text messaging service is free, message and data rates may apply.
What’s Stackin’s mission?
Stackin’s mission is to educate and empower a new generation of financial consumers. We provide the tools, guidance and products to help build healthier financial habits.
How many people subscribed to Stackin’ text service?
As of 2020, over 800,000 users signed up for Stackin’s text service. Join the party!
How do I sign up for Stackin’ texts?
To sign up for Stackin’ texts, just text ‘STACK’ to 257-48. You can also sign up through our website here: http://www.startstackin.com.
Who can use Stackin’?
As long as you are at least 18 years old, you are welcome to join our text service! Certain products require you to be a U.S. citizen with a valid social security number.
Can I respond to your texts?
Of course! Text us just like you would your BFF! We get to know you better every time you text us back (message and data rates may apply!) or interact with our messages. The more we know about you, the more we can help you!
Do I need a login & password after I have signed up for a text?
Nope! For our texting services, your phone number is all you need. However, If you have signed up for Stackin’ Cash or Stackin’ Invest you will need to use your login to access your account information if you have signed out. No biggie if you forgot your password, just navigate to the sign-in page on the Stackin’ web app and select “Forgot your password,” enter the phone number associated with your Stackin’ account and we’ll text you a confirmation code that you can use to reset your password. If you’re still having issues after following these directions you can reach out to the customer support team for more assistance.
Is Stackin’ safe?
Yep! Handing over your personal information can be a little intimidating… we get it. The good news is we use bank-grade security & encryption systems to keep your information safe and secure at all times.
How can I stop receiving texts from Stackin’?
We’d hate to see you go, but you can opt out from receiving messages from Stackin’ at any time by
texting ‘STOP’ to 257-48.
I accidentally unsubscribed from Stackin’ texts, how do I resubscribe?
No biggie, resubscribing is easy! If you were previously subscribed to Stackin' texts and opted-out, you can resubscribe by texting "OOPS" or "STACK" to 257-48!
Additional questions or concerns:
General, email us at email@example.com! We’ll do our best to get back to you within 72 hours..
Stackin' Invest, shoot us an email at firstname.lastname@example.org! We’ll do our best to get back to you within 72 hours.
STACKIN' INVEST FAQ'S
We’ve loved helping you start investing, but unfortunately we are no longer continuing our Stackin’ Invest product. Stackin’ Inc., the parent entity, has made a decision to discontinue the investment advisory component of its platform, Stackin Financial LLC (Stackin’). Stackin’ will no longer open new accounts and will begin the process of closing existing accounts.
Please see the Notice for Advisory Agreement Termination here. You can sell your investments and transfer the money back into your linked bank account anytime within the next 30 days or Stackin’ will automatically do it for you on December 16th. Your tax info will still be available in the Web App. To sell your positions, click here.
How do I close my account?
We’re bummed to see you go, but the first step to closing your account is selling your securities and transferring your funds! To do so:
Go to the “My Invest Account” section of your account page: https://app.startstackin.com/account/dashboard/stackin_invest/manage_account
Click on “Transfers”
Click on “Sell & Transfer”
Click on “Sell & Transfer All Funds”
The funds will be returned back to your linked bank account as soon as the proceeds from the sale become available. From there, select “Manage My Account” and then select “Close Account” to close your account and have your money returned to your linked bank account. Please understand that this process can take up to 10 days and email email@example.com if you have any questions!
I forgot my password, how can I log into my Stackin' account?
No biggie! Navigate to the sign in page on the Stackin’ web app and select “Forgot your password,” enter the phone number associated with your Stackin’ account and we’ll text you a confirmation code that you can use to reset your password. If you’re still having issues after following these directions you can reach out to the customer support team for more assistance.
I'm having trouble accessing the website to sign up, what should I do?
If you’re having trouble accessing our website or signing up, you can first try to resolve this issue by refreshing the page. If you’re still having trouble viewing our site, clear your browser history and try again. We’re constantly releasing updates and improvements to our beta products so it’s important to make sure you’re running the latest version of the app in order to have the best user experience.